How long does it take for my order to ship?

Orders are typically processed within 1–3 business days. During peak seasons or holidays, processing times may be slightly longer.

What shipping method do you use?

We ship all orders via USPS Ground Advantage, a reliable service that includes tracking.

How much does shipping cost?

Shipping costs are calculated at checkout based on the weight of your order and destination. We currently do not offer free shipping.

Do you ship internationally?

No, we only ship within the United States (all 50 states).

Can I track my order?

Yes. Every order includes USPS tracking, which will be sent to your email once the order ships.

What should I do if my package is delayed or missing?

If your package has not arrived within 10 business days of shipping, please contact support@aromasculpt.com. We'll do our best to help.

Do you ship to P.O. boxes or military addresses?

Yes, we ship to P.O. Boxes and APO/FPO/DPO military addresses using USPS services.

Shipping Information

At Aroma Sculpt, we strive to ensure your orders are processed and delivered promptly and safely. Below is an overview of our shipping policies:

Order Processing Time

Standard Processing: Orders are typically processed within 1-3 business days.
Exceptions: Please note that processing times may be extended during peak seasons, holidays, or due to unforeseen circumstances.

Shipping Methods & Costs

Carrier: We ship all orders via USPS Ground Advantage, a reliable service that includes tracking.
Packaging: Products are securely packaged in padded envelopes to ensure they arrive in perfect condition.
Shipping Rates:
- Shipping costs are calculated at checkout based on the weight of your order and destination.
- No free shipping is currently offered, but we are exploring the possibility of free shipping on larger orders.

Shipping Destinations

Currently, we only ship within the United States (all 50 states).
We do not offer international shipping at this time.

Delivery Timeframes

Estimated Delivery: USPS Ground Advantage typically delivers within 2–5 business days after your order has shipped.
Tracking: Every order includes tracking information, which is emailed to you once your order ships.

Lost or Delayed Packages

While we strive for timely deliveries, occasional delays or lost packages may occur. If your package has not arrived within the expected timeframe, please follow these steps:

1️⃣ Allow Extra Time – While most orders arrive within 2–5 business days, please allow up to 7 business days before taking action.

2️⃣ Check Your Delivery Address – Ensure the shipping address provided at checkout is correct. If an incorrect address was entered, we cannot reship the package without an additional shipping charge.

3️⃣ Contact Aroma Sculpt Support – If your order has not arrived within 10 business days of shipping, please reach out to us at support@aromasculpt.com. We will do our best to assist you in resolving the issue.

4️⃣ Lost Package Policy – Since USPS First Class shipping does not include tracking or insurance, Aroma Sculpt is not responsible for lost or undelivered packages. However, we will assess each situation individually and may offer a replacement or store credit at our discretion.

Additional Information

Address Accuracy: Please ensure that your shipping address is correct and complete to avoid delivery issues.
P.O. Boxes: We ship to P.O. Boxes via USPS.
Military Addresses: We ship to APO/FPO/DPO addresses using USPS services.

For any further questions or concerns regarding our shipping policies, please reach out to our customer support team at support@aromasculpt.com or https://www.aromasculpt.com/contact.

Need to make a return? Read our Return Policy for details on refunds and exchanges.